Lead Management Solutions for small business

Lead Management is a term used in general business practice to describe methodologies, systems, and practices designed to generate new potential business clientele, generally operated through a variety of marketing techniques. Lead management facilitates a business's connection between its outgoing consumer advertising and the responses to that advertising. These processes are designed for business-to-business and direct-to-consumer strategies. The Eclipse customer management system allows you the power to effectively manage your online business easily and effectively.

Connect icon
  • Build any number of customer enquiry web forms without any programming.
  • Easily add your web forms to a web page hosted at Online Business Console or any other hosting company.
  • Use customizable business workflow's to setup notifications via email or SMS when customers enquire.
  • Use the Customer Report Generator to dice and slice your customer database.

Integrated Customer Database:

vcard icon
  • Grow your customer data-based every time your customers enquire or interact with your website.
  • Keep a history of all past customer enquiries.
  • Allow customers to view their past enquiries via secure "member only" areas (All-in-One solution only).
  • Allow customers to keep their details updated via secure "member only" areas (All-in-One solution only).
  • View on a per customer basis details on every action they've taken on your site.
  • Customize and extend the Customer Database to suit your business (All-in-One solution only).

Web Form Builder:

Folder icon
  • Build customer inquiry web forms without any programming.
  • Add any number of custom fields to your web form to suit your business.
  • Automatically captures and populates every inquiry in your customer database.
  • Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified. via email and/or SMS.
  • Report on web form submissions including custom fields and easily export to Microsoft Excel.
  • Allow customers to upload files within web forms.
  • Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only).
  • Allow refer-a-friend functionality within web forms.
  • Add Image Verification to web forms to stop spam submissions by bots.
  • Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only).
  • Automatically subscribe customer to a Secure Zone upon submission of a web form.
  • Easily add web form to any web page hosted at GB or elsewhere.
  • Customize the landing page customers see after submitting an inquiry.
  • Customize auto responder email sent to customers after they make an inquiry.

Lead Management Reporting:

Statics icon
  • Sophisticated customer reporting framework.
  • Filter on any system or custom field.
  • Save any report and run later.
  • Export any report to Microsoft Excel for further analysis.

Features Exclusive to All-in-One Solution:

Web Apps:

Web Tools
  • A framework to create any type of content, e.g. job listings, real-estate listing, a car catalogue etc using a point-click approach.
  • Create any number of web apps (web applications).
  • Use various modules to easily publish web apps on your website, e.g. all web apps, latest web apps, random web app, web apps within a classification and so forth.
  • Allow customers to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
  • Allow customers to submit, edit and delete web app items via your website. Optionally you can be notified when they do.
  • Make any web app item secure.
  • Easily share and syndicate any web app items using RSS.
  • Allow customers to submit comments on any web app item.
  • Report on web apps and drill down to see item usage.
  • For faster management use Import feature to manage your entire web app catalogue of items from a single Excel file.


Booking icon
  • Allow customers to book into events.
  • Automatically manage capacity.
  • Use inbuilt follow-ups framework to remind attendees of upcoming events.
  • Collect payments with bookings.
  • Customize the landing page customers see after booking.
  • Customize auto responder email sent to customers after they make a booking.
  • Sophisticated customer report generator to allow to generate and save booking-related reports.

POP Email:

email icon
  • POP3 email. Use with Outlook, Thunderbird or any other popular email program.
  • Web mail interface.
  • Unlimited Aliases for each mailbox.
  • Catch-all address.
  • Out of Office Auto Responder.
  • Mail Forwarding .

Other Features


Google Yahoo Image
  • Integrates with Google/Yahoo/Live sitemap. A daily feed of all content within website is produced for maximum exposure in the search engines.
  • Search engine feed also includes every catalogues and products (eCommerce only).
  • Search Engine Friendly URLs. Catalogue and product names used in URLs to maximize search engine friendliness (eCommerce only).


Data Transfer icon
  • Web-based Admin.
  • FTP.
  • Import / Export options.
  • Work directly inside Dreamweaver using our plugin Triangle.
  • Extensive Web Services framework.

Administrative Tools:

Admin tools
  • Easily add and manage Users and Roles.
  • Customize granular permission levels for a role.
  • Create your corporate taxonomy and assign content to various categories for easier publishing.
  • Customize and extend the Customer Database to suit your business (All-in-One solution only).

Business Workflow Engine:

Workflows for business icon
  • Create and Build Business Workflow's to automate follow-up.
  • Create single or multi-step workflow's.
  • Be notified via Email or SMS.
  • Set SLA's (Service Level Agreements).
  • Set duration and reminders for every step of the workflow.
  • Set escalation rules.
  • Setup 3rd party notifications to notify customers as you internally progress through a workflow.
  • Apply workflow's to customer inquiries, orders, bookings as well as for content approval.
The Online Business Console All-in-One solution is made up of the following lead-in plans Full Website features, eCommerce